FAQ

The FAQ is divided according into sections corresponding to the relevant subject areas.

Basic Functionality¶

Questions about main SMath Studio functionality.

How can I add subscript below variable name?¶

Just use Decimal Symbol (usually . or ,) in variable name to add a subscript.

How can I type Greek characters using keyboard?¶

There is a hot-key supported by SMath Studio: Ctrl+G - it converts Latin letters to the Greek symbols (f.e. h to Eta or p to Pi) and vice versa. More shortcuts may be found here: Keyboard Shortcuts.

Why some of my Mathcad files cannot be opened in SMath Studio or can be opened only partially?¶

SMath Studio and Mathcad are two different applications, each with its own set of features. Supporting the file formats of other applications is not a goal of SMath Studio: there are too many incompatibilities between the programs, and performing such conversions automatically would be unreliable. SMath Studio does provide limited support for MCDX/XMCD files through the Mathcad File Types plugin, but this was developed only to make migration from Mathcad somewhat easier.

Users & Accounts¶

Questions about User/Account management.

How do I restore my forgotten SMath account password?¶

All modern SMath accounts require valid email associated. If you still have an access to mailbox you used when registered your account follow instruction described here: Restoring SMath Password.

What to do if Local Licensing Server admin password is lost?¶

If the admin password for your Local Licensing Server is lost and cannot be recovered any other way, the server's database can be recreated from scratch. See Recreating SMath Database for the step-by-step procedure. Note that this resets the database entirely, so the admin password and your licenses will need to be configured again afterward.

Installation & Delivery¶

Questions about SMath products installation/deinstallation process.

Can I completely uninstall SMath Studio?¶

Please use MSI installer to install, repair or uninstall the application. If you decide to uninstall SMath Studio the installer will completely remove all application files from Program Files (or Program Files (x86)) directory. Note: some user specific files will still be located on your hard drive in order to restore all the settings in case SMath Studio will be installed on the same machine later. If you need to remove these files also you need to delete the following folder: %APPDATA%\SMath (fill this into Explorer address bar and press Enter keyboard button).

Is it possible to create portable package of the application?¶

Yes, you can do it easily by yourself. Just download *.tar.gz archive from our Download page and extract files to a separate folder. Manually create empty file with a name portable and extension version (so, you will have empty portable.version file) next to other files extracted from *.tag.gz archive. That is it! You can copy this folder to the USB stick and run SMath Studio directly from there.

Licensing¶

Questions related to different SMath Licenses types.

May I use SMath Studio for free?¶

Yes, if you do not plan commercial use of it. More information about our licensing rules may be found here: Licensing Types and here: EULA

Why do I still see the watermarks when printing even after I purchased the license?¶

Please make sure you activated your license in SMath Studio. If it is not done yet you may perform it clicking green Activate button in upper right corner. If the program is already activated make sure it is activated with the same user you were logged in when purchased SMath Studio. If SMath Studio was opened while you purchased it, please restart it in order to make sure the license related info was refreshed on program start.

I have a Fixed license. May I move the license to my new computer after upgrade?¶

Yes, it is possible if your license is not in Offline Mode. Please just contact your Software Vendor and it will be done. If your license is in Offline Mode this movement is possible only after Offline Mode period will be expired and the license will be back online.

My Local Licensing Server reports about No suitable licenses found or all licenses are occupied. How to check who is occupying the licenses?¶

Please login to your Local Licensing Server as admin, navigate to Licenses page and locate your active license in the Licenses grid. Click on the license title in order to open its properties. Opened form will show you all the active sessions in the Sessions grid.

My Local Licensing Server shows strange User name on Licenses page and it looks my licenses are lost¶

Please login to your Local Licensing Server as admin, navigate to Licenses page, click Log Out button and login one more time, using your License Holder credentials. Make sure you see your license(s) and your License Holder display name in user field.

I'm sure my license is correct, but SMath Studio reports otherwise¶

Please try to check if it is one of the known License Obtaining Challenges. If it does not help, enable logging to capture diagnostic details and contact your Software Vendor.

Automation and Integration¶

Questions about how to automate SMath Studio and integrate it with any other software.

Is it possible to automate operations in SMath Studio using Command Prompt?¶

Yes, proper licensed SMath Studio Enterprise supports command line interface. More details may be found via following link: Integration.

Miscellaneous¶

Everything else.

What's the difference between SMath Studio and Mathcad?¶

SMath Studio and Mathcad are two different applications which have their own unique features. You may compare it in this table: SMath Studio vs Mathcad.

What are the key features of SMath Studio against to other math software?¶

There are several points where SMath Studio is remarkable:

Full multi-lingual support (including interface language, translated worksheets content/meta-data, localized units of measurements and functions names).
Tens of open-source plug-ins created by third-party developers.
Natively support of portable mode and distribution as a small size installation package.
It is cross-platform software (can be executed on Windows/Linux/MacOs and available in Cloud to be used via any modern web-browser).
It provides feature to save worksheet as an executable module (*.exe), so anyone can create an application simply using math expressions and other available controls.